Where Vision Meets Operation
At Cohesive Consultancy, our focus lies in building operational foundations that are smart, human-centered, and truly scalable.
As the Managing Consultant and Founder, I don’t believe in surface-level strategy or detached consultancy slides. I believe in being present — side by side with your teams, in the thick of daily operations, observing, refining, and elevating from within.
Whether we’re redesigning your staffing model, implementing AI to streamline service, or rebuilding your internal culture — my approach is grounded, immersive, and always tailored to your unique DNA.
Cohesive was born from the belief that luxury is not just a product of aesthetics or scale, but of cohesion: between people, processes, and purpose.
- Emma Wunderink
Founder & Managing Consultant
Our Highlights
At Cohesive Consultancy, we provide hands-on operational support to high-end hospitality businesses aiming to refine their internal processes, optimize costs, and simultaneously maintain an exceptional level of guest experience.
Our tailored approach ensures that operational excellence goes hand in hand with the premium standards your guests expect, helping your business run more efficiently without compromising on quality or service.
Organizational Development
We support boutique hotels, chain brands, and franchised properties in navigating organizational change and growth. We specialize in aligning strategy, structure, and culture to create clarity, efficiency, and cohesion across all levels of the organization.
Our approach is hands-on and collaborative. We assess current workflows, communication structures, and team dynamics to identify bottlenecks and opportunities. Whether a boutique property is scaling up, or a franchise is struggling with consistency across locations, we design tailored interventions that lead to sustainable change.
Staff Training
At Cohesive Consultancy, we offer tailored training programs at both operational and management levels. Using methodologies like Lean Six Sigma and other proven communication and development frameworks, we help teams become more efficient, collaborative, and effective in their roles. Our aim is to build resilient, high-performing, and cohesive work environments.
Change Management
In today’s constantly evolving business landscape, effective change management is essential for success. At Cohesive Consultancy, we guide organizations through the planning, implementation, and embedding of change initiatives in ways that build buy-in and reduce resistance.
We collaborate closely with leaders and teams to understand and manage the impact of change on people, processes, and technology. Our approach includes clear communication, targeted training, and active employee engagement to ensure changes are not only implemented but also sustained over time. This enables organizations to respond swiftly to market developments, enhance performance, and cultivate an agile, future-ready culture.
Service Excellence Design
Delivering exceptional hospitality requires more than just great service — it demands a carefully crafted guest journey that is aligned with your brand values at every touchpoint. At Cohesive Consultancy, we help businesses design and implement service standards that are not only consistent, but deeply resonant with what your brand stands for.
From first impressions to final interactions, we map and optimize each phase of the guest experience to ensure it feels seamless, intentional, and memorable. Our approach blends operational insight with emotional intelligence — helping teams understand the 'why' behind their service and empowering them to deliver it with authenticity and pride.
Whether you're launching a new concept or elevating an existing one, we collaborate with you to build a culture of service excellence that inspires loyalty, drives positive reviews, and sets your business apart in a competitive landscape.
Who are we?
At Cohesive Consultancy, we are passionate about helping hospitality businesses unlock their full potential. Our mission is to provide hands-on, practical, and future-focused support that leads to lasting impact. With a strong foundation in the hospitality industry, we understand the daily challenges you face — and we’re here to help you meet them with clarity, confidence, and care.
Whether it’s refining internal processes, guiding your team through periods of change, investing in staff development, or shaping consistently outstanding guest experiences — we bring a holistic, human-centered approach to everything we do. Our work is grounded in the belief that operational excellence and a thriving company culture go hand in hand.
We don’t believe in quick fixes — we believe in collaboration, momentum, and building something meaningful together. We take the time to truly understand your needs and tailor our support to fit your vision.
We are excited to work alongside you and to strengthen your business from within and help you deliver the kind of hospitality that guests remember, teams are proud of, and leadership can build on for the long term.
We look forward to hearing from you!
Contact us today for a no-obligation consultation to explore how we can support your business in achieving growth and enhancing its performance. Our team is dedicated to understanding your unique challenges and delivering tailored solutions that drive meaningful results. We look forward to the opportunity to partner with you and contribute to your continued success. Reach out to us by sending us an email: info@cohesiveconsultancy.com or feel free to call us: +0031 6 408 342 08
Company Name
Cohesive Consultancy Ltd.
Contact Information
info@cohesiveconsultancy.com
+0031 6 408 342 08
Chamber of Commerce number
92542743
VAT
NL003035374B11